Live chat
The quickest way to ask about an order. The chat opens on this page.
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Support
Contact TokBoosting Support
Customers in Canada can contact support by live chat or email. Include your order ID, target link and a description of the issue. For a campaign across Canada, record the deadline with the relevant city and time zone rather than a single unlabelled local time.
support@tokboosting.com — for order issues, refill and refund requests, and privacy or copyright questions from Canadian customers.
Write an emailYour orders
Each order has an ID and a status in your dashboard. Check there first — it often has the answer.
Open my ordersFaster answers
What to include in your message
Orders are checked against the details stored with them. With these four things we can usually answer in one reply.
- Your order ID (shown in your dashboard under My orders).
- The username or link the order was placed for.
- What looks wrong: not started, stopped, partly delivered or dropped.
- For a refill request, a screenshot of the current public count.
Common requests
Where to start
My order has not started
Each package lists a typical start time. If your order has not started within 12 hours, contact us with the order ID. Orders not started within 72 hours of payment qualify for a full refund.
Delivery timeline →My count went down after delivery
Send a refill request with the subject “Refill Request – [Order ID]”, the target link and a screenshot of the current count. Coverage depends on the conditions in the policy.
Refill conditions →I want a refund
The Refund Policy describes when a refund applies — non-delivery, for example — and how it is paid.
Refund Policy →I entered the wrong link
Contact us as soon as possible with the order ID. Once delivery has started, an order cannot be moved to another target.
Someone asked for my password
We never ask for passwords or login codes. Do not share them, and tell us who contacted you.
Copyright or privacy requests
Copyright notices follow our DMCA Policy; data requests follow our Privacy Policy. Send either to support@tokboosting.com.
DMCA Policy →Company
Operated by SOCIAL LEVEL LTD
TokBoosting is an independent service. We are not affiliated with, endorsed by or sponsored by TikTok, ByteDance Ltd. or Meta Platforms, Inc.
- Legal entity name
- SOCIAL LEVEL LTD
- Company number
- 14114113
- Jurisdiction
- England and Wales, United Kingdom
- Registered address
- Unit Da2 Sutherland House, Sutherland Road, London, England, E17 6BU
- Customer support
- support@tokboosting.com
FAQ
Frequently asked questions
Do you offer phone or WhatsApp support?
No. Support is by live chat and email only, so every request is linked to an order in writing.
Will you ask for my social media password?
Never. No order, refill or support request needs a password or a login code.
Can I change an order after paying?
Before delivery starts, contact us with the order ID and we will check what is possible. Once delivery has started, the target and quantity cannot be changed.
Where are your policies?
Refund, Delivery & Refill, Terms, Privacy, Cookie and DMCA policies are linked in the footer of every page.