Delivery Timelines & Queue Processing
Because TokBoosting provides digital metric amplification across third-party social media networks, delivery processing occurs in structured automated stages:
| Stage | Timeline Window | Expected Action / Status |
|---|---|---|
| Stage 1: Dispatch | 0 – 12 Hours | Standard automated queue assignment and delivery initiation. |
| Stage 2: Active Delivery | 12 – 48 Hours | Progressive metric delivery (gradual delivery speed varies by order quantity and platform server traffic). |
| Stage 3: Support Review | 12 – 24 Hours | If an order has not started within 12 hours, contact [email protected] for priority manual dispatch. |
| Stage 4: Refund Eligibility | 72+ Hours | If an order fails to begin processing within 72 hours of payment confirmation, the order qualifies for a full refund. |
The 30-Day Refill Guarantee
To protect customers against post-delivery metric drops caused by social network algorithm cleanups or natural drop-offs, eligible TokBoosting packages include a 30-Day Refill Guarantee.
- Coverage Period: The 30-day refill window begins immediately upon completion of the initial order delivery.
- Eligible Packages: Refill coverage applies exclusively to service tiers and packages that explicitly feature a "30-Day Refill" or "Drop Protection" badge on the product checkout page prior to purchase.
- Non-Refill Packages: Standard trial packages, high-speed organic tiers, or temporary campaign routes explicitly labeled as "No Refill" or "Non-Guaranteed" do not include refill coverage.
Refill Calculation Mechanics
Refills are computed strictly based on public counter mathematics captured at the time of order placement.
- Initial Count (Start Count): The public metric counter recorded by our servers immediately before dispatch begins.
- Completion Count: The public metric counter reached upon order completion.
- Drop Trigger: A refill request is valid only if the current public counter drops below the calculated Target Refill Level during the 30-day coverage window.
Conditions That Void Refill Coverage
To ensure system stability, refill protection will be voided if any of the following operational changes occur during or after order delivery:
- Changing Account Privacy: Switching the target profile, post, or video from Public to Private during delivery or within the 30-day refill window.
- Handle / URL Alteration: Changing the target @username, modifying the target post link, or deleting/archiving the original content post.
- Concurrent Order Overlaps: Placing simultaneous promotional orders for the exact same target URL through a third-party service provider. Overlapping metrics prevent server verification of initial baseline counts.
- Third-Party Content Removal: Takedowns or account restrictions enforced directly by the third-party social media network.
How to Request a Refill
Refill requests are handled manually by our support desk to ensure dispatch accuracy:
- 1Send an email to [email protected].
- 2Subject line: "Refill Request – [Your Order ID]".
- 3Include your Order ID, target URL, and a screenshot showing the current public counter.
Our system will verify the Initial Count against current public metrics and trigger a manual refill dispatch within 12 to 24 hours.
Unserviceable Drops & Partial Refunds
If a metric drop occurs within the 30-day window but technical changes on the target platform render a manual refill impossible:
TokBoosting will issue a pro-rata store credit or partial refund proportional to the unfulfilled metric deficit.
Contact & Legal Information
For delivery status updates or refill processing, contact our dispatch operations team:
- Support Email
- [email protected]
- Legal Entity Name
- SOCIAL LEVEL LTD
- Company Number
- 14114113
- Jurisdiction
- England and Wales, United Kingdom
- Registered Address
- SOCIAL LEVEL LTD, Unit Da2 Sutherland House, Sutherland Road, London, England, E17 6BU