Digital Service Nature & Core Refund Rule
All services provided by TokBoosting consist of immediate, non-tangible digital metrics delivered directly to designated public target URLs.
Due to the permanent nature of digital dispatch, orders that have entered active processing or have completed fulfillment are strictly non-refundable, except under the specific condition of verified non-delivery outlined in Section 2.
Refund Eligibility & Order Processing Timeline
Refund eligibility is strictly aligned with our automated order dispatch timeline:
| Order Status / Window | Action & Refund Eligibility |
|---|---|
| 0 – 12 Hours (Queue Start) | Automated order queueing and initial server routing. Orders in this window cannot be canceled or refunded once queue assignment begins. |
| 12 – 24 Hours (Support Inquiry) | If an order has not started processing within 12 hours, contact [email protected] for priority manual queue dispatch. |
| 72+ Hours (Non-Delivery) | If an order has failed to begin processing within 72 hours of payment confirmation due to internal server errors, you are entitled to a 100% full refund to your original payment method. |
Partial Delivery & Pro-Rata Refunds
If an order is partially fulfilled but cannot be completed due to technical platform changes or unexpected API rate limits:
- Partial Credit/Refund Computation: You will receive a pro-rata refund or store credit strictly proportional to the unfulfilled metric deficit.
- Refill Priority: If a partial drop occurs following completed delivery, your order will first be processed under our Guarantee & Refill Policy before any refund is considered.
Non-Refundable Scenarios
Refunds will not be issued under any of the following operational circumstances:
- Incorrect Target Input: The user submitted an incorrect, mistyped, or unintended URL or @username during checkout.
- Private Profile / Content Removal: The target account, post, or video was switched from Public to Private, deleted, archived, or age-restricted prior to or during fulfillment.
- Overlapping External Orders: Simultaneous orders placed for the exact same target URL with another promotional service provider during active delivery.
- Change of Mind: Requests initiated after an order has already entered dispatch or completed delivery.
- Platform Enforcement Actions: Account suspensions, video removals, or shadowbans enforced independently by social media networks.
- Duplicate Purchases: Submitting multiple orders for the same post before the initial order completes (unless authorized by support).
Wallet Balances, Crypto & Specific Payment Methods
- Account Wallet / Store Credit: Funds deposited into a TokBoosting account wallet balance or converted into promotional credits are non-refundable and cannot be withdrawn as cash.
- Cryptocurrency Payments: Refunds for orders paid via cryptocurrencies (Bitcoin, USDT, Ethereum, etc.) will be credited as TokBoosting Store Credit equal to the original USD value of the purchase at the time of order placement. Direct crypto transfers back to external wallets are not supported due to network transaction fees and price volatility.
- Promo Codes & Discounts: Promotional discounts or voucher codes applied during checkout hold zero cash value and are non-refundable.
- Processor & Currency Conversion Fees: Foreign currency exchange conversion fees or international transaction surcharges levied by your issuing bank or credit card company are non-refundable.
Pre-Dispatch Order Cancellations
An order can be canceled for a full refund only if dispatch has not yet begun on our server networks.
To request a pre-dispatch cancellation, immediately contact [email protected] with your Order ID and the subject line "Urgent Order Cancellation".
Once an order status reflects "In Progress" or "Processing", automated cancellation is no longer technically possible.
Unauthorized Disputes & Chargeback Policy
Contact TokBoosting Support directly at [email protected] to resolve billing or fulfillment issues prior to opening a dispute with your bank or card issuer.
How to Submit a Refund Request
To submit a formal refund request:
- 1Email [email protected] within 30 days of order placement.
- 2Subject line: "Refund Request – [Your Order ID]".
- 3Provide your Order ID, target URL, payment receipt, and a clear explanation of the issue.
Approved refunds will be processed within 3 to 10 business days back to the original payment method (or as store credit where applicable).
Governing Law & Dispute Resolution
This Refund Policy and any dispute arising from or relating to it are governed by the laws of England and Wales, without regard to conflict-of-law principles. We encourage customers to resolve issues directly with our support team first; any dispute that cannot be resolved informally is subject to the non-exclusive jurisdiction of the competent courts of England and Wales, without prejudice to any mandatory consumer-protection rights available under the law of your place of residence.
Amendments to This Policy
We may update this Refund Policy from time to time to reflect changes in our services, payment processors, or applicable law. Material changes will be posted directly on this page. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
Legal Entity & Contact Details
For all refund inquiries or payment issues, please reach out to our team:
- Customer Support
- [email protected]
- Billing & Disputes
- [email protected]
- Legal Entity Name
- SOCIAL LEVEL LTD
- Company Number
- 14114113
- Jurisdiction
- England and Wales, United Kingdom
- Registered Address
- SOCIAL LEVEL LTD, Unit Da2 Sutherland House, Sutherland Road, London, England, E17 6BU